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41 W 86th St, New York,
NY 10024

333 W 57th St, New York,
NY 10019
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Privacy Policy

Your privacy is extremely important to us. Chenille Cleaners created this web site Privacy Policy to assure our visitors and valued customers that any information obtained from this web site will not be shared nor distributed to anyone outside of Chenille Cleaners.

The Information we Collect

Information such as your name, mailing address, email address, and phone numbers must be collected to fulfill your orders. This information may also be used to send you information about our company, products, and services. If you communicate with us via email or complete any online forms, that information may also be collected as business information. Financial information such as your credit card number will be collected to complete your on-line transaction.

Technical information such as your IP address and type of web browser may be collected when you visit our site. This information is anonymous and does not personally identify you but is helpful for improving the site for all users.

When you visit our site, a “cookie” or small file may be placed on your computer to enable certain web site features.

Mobile Messaging Terms and Conditions

By providing your phone number and opting in to receive text messages from Chenille Cleaners, you agree to the following:

  • Consent: You authorize Chenille Cleaners to send recurring automated text messages (such as order updates, delivery notifications, and promotional alerts) to the mobile number provided. Consent is not a condition of purchase.

  • Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our toll-free number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.

  • Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.

  • Privacy & Data Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Confidentiality And Security of Personal Information

All information submitted to us will be kept private and will NEVER be shared or distributed to anyone outside of Chenille Cleaners.

All information is stored on secure servers that are not accessible to unauthorized individuals. State-of-the-art firewalls and other security products and procedures protect these servers. Sensitive information such as credit card numbers are encrypted before being transmitted.

The Username and password combination that you use to sign on to our web site should be closely guarded. You share in the responsibility to make your online account secure.

Our web site contains links to other web sites. We are not to be held responsible for any privacy practices on the content of such web sites.

Changes to Security & Privacy Policy

We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such changes on our web site. Any changes, updates, or modifications will be effective immediately upon posting to our web site.